Arcticturns
Arcticturns

Arctic Turns

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NetSuite Support

Reserve 20 hours of no-cost NetSuite Support Now

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Receive Limitless, Same-Day Support from Our Seasoned NetSuite Experts

“Opt for Flexible Hours and/or Dedicated Support, and Say Goodbye to Concerns About Phone Costs.”

NetSuite_Support

SUPPORT

Flex Hour Monthly Recurring Service Packages

Solve Your NetSuite Requirements with Minimal
Obligation and Adaptable Terms

Flex Hour services encompass a wide range of offerings, including customizations, integrations, setting up new modules, creating complex reports, designing saved searches, developing workflows and forms, conducting end-user and administrative training, and performing new release testing, among other tasks. In fact, you can utilize flex hours for SuiteScripting and Custom Application Development projects that require less than 40 hours.
 
Collaborate with a dedicated team of NetSuite expert consultants to maximize the efficiency of your hours and optimize your time and resources. Over time, they will become familiar with your business, eliminating the need to start from scratch with each project.

Flex Support Contract Details

  • Select between 7 to 25 Flex Hours each month for the duration of a 12, 24, or 36-month contract. These Flex Hours can carry over from month to month but should be utilized within the contract's calendar year

Learn More About Flex Support

Free Consulation

Premium NetSuite support service for administrator and developers

Basic

$58/Hour
  • 40 hours per month
  • Discounted Rate: $2,320 per month
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Standard

$48/Hour
  • 100 hours per month
  • Discounted Rate: $4,800 per month
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Flex Services

$38/Hour
  • 160 hours per month
  • Discounted Rate: $6,080 per month
Request More Info
Support ServicesBasicStandard
Support of Existing Implemented Features
Standard Report Customization Help
Standard Report Creation
Saved Search Help
Saved Search Creation
Dashboard Help (For Pre-Existing Dashboards)
Form Customization Support (For Pre-Existing Forms That May Be Broken Or Need Adjustments)
Custom Form Creation (Not Including Forms Requiring Custom Scripting)
Custom Field Support
Workflow Support (Pre-Existing Workflows, No Scripting)
Workflow Creation (Not Including Workflows Requiring Custom Scripting)
Role Permission Support
Role Permission Administration
Annual Customer Engagement Session (a $2000 value!)
Semi-Annual Customer Engagement Session (a $4000 value!)
Flex Services
Complex Report Creation & Customization (requiring Scripting, SQL, Complex Formulas, Advanced PDFs)
Complex Saved Search Creation (requiring Scripting, SQL, Complex Formulas, Advanced PDFs)
Complex Form Creation (including forms that require custom scripting)
Complex Workflow Creation (including workflows that require custom scripting)
New Release Testing (w/ Client Provided Template & Test List)
General NetSuite Consulting and Implementation of New Modules or Features
Custom Application Support including Scripting, Integration or Software Development
End User Training
Admin Training

Our Support Matrix

“Unlock the Details of Services Encompassed by Dedicated Support Tiers and Flex Hours
(Here’s a tip: if it pertains to Custom Application Development or SuiteScripting, consider opting for flex time)”